Thank you for buying direct!

It really helps me make a living as an author, so I appreciate you giving my store a try.

Here are some of the most Frequently Asked Questions.

Book order and recommendations

Most of my books are written so that they can be read as stand-alone stories, even if they are in a series. If you'd like to read in order, you can find a list here.

Of course! I read almost every night and love a lot of different genres. You can find a list of Books I Love here.

Shipping, delivery, and other stores

It depends which country you're in, and which shipping option you choose at checkout. It won't be 'next day shipping' though! 

As an independent author working with an independent printer, I can't go as fast as the big online stores, but the quality of the books is excellent, and you're supporting a stronger creative eco-system.

Each book is printed individually and sent to you from the independent printer I use here in the UK (although they are also partnering with a US printer from summer 2023.)

It can take 10-15 working days to reach you outside the UK. Thank you for your patience!

I love to offer signed books. Please contact me with the book/s you would like, your mailing address, and the date you'd like it by, and I will get back to you with options. Thank you!

Once you purchase an ebook, you will get an email from help@bookfunnel.com with a link to download the ebook, or you can send the ebook directly to your favorite device. If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.

You can also find your ebooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

If you need help with getting the ebook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/

Once you purchase an audiobook, you will get an email from help@bookfunnel.com with a link to download the audiobook, and instructions for how to download and listen in their app, or on another device.

If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.

You can also find your audiobooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

If you need help with getting the audiobook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/

Great question!

There is no way I can compete with the big online stores, so basically, you are supporting me as an independent author, and also my independent printer, which is much appreciated! 

The books are excellent quality and I often sell special formats and bundles here, as well as merchandise, that I don't sell elsewhere, so you can get exclusive deals and better pricing here.

If you buy direct, we get paid within hours or days, rather than months — which helps us create more books. Thank you!

We can also email you to tell you about other books you might enjoy.

While authors love the big stores and you can find our books there too, it's becoming pretty crowded on those sales pages! Our direct stores allow us to feature our products without having other products advertised against them. 

You can buy my books pretty much everywhere in most formats — ebook, audiobook, paperback, and sometimes in Large Print and hardback editions.

Just search for J.F. Penn and the book title on the store you prefer to shop at. You can also find links to other stores on each book page.

Yes, you should be able to order my books in-store as they are included in the catalogues that bookstores order from. Just ask in the bookstore, or Contact Me if there's an issue.

Yes, you should be able to borrow my books from the library as they are included in the catalogues that libraries order from. Just ask the Librarian, or Contact Me if there's an issue.

It's important to me that you are happy with your order. If you have a problem or an issue, please contact me and I will get it sorted.

Notes for writers/authors

It's fantastic that you're writing. It's certainly been a life-changing journey for me.

I have lots of information and inspiration for writers/authors at my other website, www.TheCreativePenn.com, so please go check that out for more details. Or if you prefer audio, you can find my show, The Creative Penn Podcast, on your favourite podcast app.